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Contact Info

ARCH
7310 Ritchie Highway Suite 802
Glen Burnie, Maryland 21061
(443) 270-8500
(877) 300-2383
Email: info@archar.net

Our Services

Self Pay

The management and staff of ARCH have created and managed Self Pay Programs for clients since 1997. Common sense tells you that the longer someone has been doing something, the better they get at it. We have continually refined our processes over the years to insure you and your patients that your accounts are being handled in a responsible and efficient manner in an effort to maximize liquidity and expeditiously as possible. The one constant that we have found is that every program is unique in regards to how clients want their program to function.

Applying the 80/20 rule of economics, Self-Pay accounts are on the wrong side of the equation.  They make up a disproportionately high number of accounts versus a low volume of dollars.  In short, you have better ways to allocate your resources.  Our program differs greatly from most other vendors in how we handle assignments as soon as you send them over to us.  Our processes have proven to yield results that typically surpass those that you would expect.

Typically, this program is handled by ARCH in the name of the facility.  Our outreach program includes a series of letters (all approved by you) along with outbound telephone campaigns.  All inbound calls are directed to ARCH’s Client Representatives to assist patients with any questions that that might have.

The purpose of this program is multi-faceted.  The correspondence and telephone contacts serve as a reminder to the patient that monies are due to the facility.  In many cases, unidentified insurance is discovered and the liability actually does not lie with the patient.  Since this is your program, you can decide if you want ARCH to bill the insurance on your behalf or if you would prefer for us to return the accounts for you to bill.  In either case, the new insurance information is forwarded to you for future reference.

In many cases, this program becomes a great way to improve patient relations.  Needless to say, healthcare bills can be very confusing and our experienced Client Representatives have both the patience and the knowledge to assist your patients in understanding what their bills are about.

While collecting money is certainly important, ARCH also understands the value of A/R days.  We recognize the value of keeping your A/R as clean as possible and timely account resolution is the key to accomplishing this sensitive goal.  If an account is not collectible for whatever reason, accounts are returned to you as quickly as possible.  Most of these returns relate to insurance issues where the patient has no liability and the account has somehow ended up in self-pay.

Self-Pay/Bad Debt Blend

ARCH offers a program to clients where we bundle the Self-Pay collections program with our third party bad debt collections program. The purpose of this program is to decrease the placement process for the provider. Rather than outsourcing Self-Pay accounts to one vendor and bad debt collection accounts to another vendor, the accounts stay with ARCH for both processes.

Time is money and the placement and replacement of accounts can become cumbersome and costly.  It also has the potential to decrease overall collections. It is not unusual to have a single patient’s accounts placed with both agencies.  As there is typically no communication between your Early Out Self Pay vendor and your Bad Debt Collections vendor, important information that could lead to the resolution of an account does not get passed along.  This can prove detrimental to both the facility and the patient. The Self-Pay/Bad Debt Blend program eliminates this issue.

The overall liquidity of the combined program has proven to materially exceed segregated programs and improve overall satisfaction of your patients.  The blended process also greatly reduces your cost of collection on the bad debt side if you choose to use the blended rate structure that is available to you.

Insurance Billing and Follow-Up

ARCH has a staff of highly trained insurance representatives with accumulated experience exceeding 100 years in the healthcare billing arena.  ARCH has billing specialists in the following areas:

  • Secondary Billing
  • Commercial
  • Blue Cross/Blue Shield
  • HMO’s/MCO’s
  • Medicare
  • Medicaid
  • Workman’s Compensation
  • Automobile
  • Section 1011

System Conversion A/R Projects

System conversions have the potential of wreaking havoc on your A/R days and cash flow.  Staff down time is practically unavoidable due to training and learning curves associated with learning new systems and processes.  To reduce, and hopefully eliminate any negative impact of the conversion process in the key areas, ARCH can assist you should you decide to outsource.

As indicated by the wide array of services that ARCH provides, we are well equipped to assist you in working any segment of your A/R, regardless of the payer or volume should your facility be planning a conversion to a new system. Over the years, ARCH has worked with hospitals when they feel the need to carve out certain segments of their A/R as they and their staff transition over to a new system.

Out-of-State Medicaid Billing

ARCH’s management and staff have been providing hospitals across the country with Out-of-State Medicaid billing services since 1994.  We are well versed in the enrollment, eligibility, billing and billing follow-up processes associated with the niche billing program.

Bad Debt and Legal Collection Services

Bad debt collections have been a staple of ARCH’s business for many years.  Our program includes the following services:

  • High Balance Account Screening
  • Address verification
  • Skip Tracing
  • Letter Series
  • Outbound Predictive Dialing
  • Credit Bureau Reporting
  • Bi-Lingual Capabilities
  • Billing and Billing Follow-Up Services
  • Payment Plan Monitoring
  • Estate Filings& Bankruptcies
  • Legal Intervention